Website Support & Maintenance

Our goal is simple: Keep your website online, secure, up to date and bug free. If any part of that criteria is not met, we jump into action. Our process is communications focused – never leaving you, the client, in the dark on the status of your latest job or issue. Our job is to close out tasks in a reasonable amount of time and to ensure that your online presence stays up, secure, and stable.

We can consult, plan and strategize. We can monitor for uptime and performance. We can work with you to enhance your web presence. All this done by an all-American award-winning team.

Our Support and MaintenanceHighlights

Web Hosting

Get incredible page speeds on your websites by hosting on our high performance servers. Whether you know a thing or two about building a website, or are a complete novice, we have a hosting plan for you. Get everything you need to be successful online including hosting, email and 400+ business apps. No hidden setup fees and a free domain name registration for your first year.

Backup

Get that peace of mind whenever you make website changes, updates, and always have a backup to revert to in case something goes wrong. We’ll secure your personal and business data by backing up your website in the cloud. We’ll back up your website or server quickly and easily with our backup service. Restore from your control panel from a a set point at any time.

SSL Certificate

Let’s Encrypt is a free, automated, and open certificate authority. An SSL Certificate is a popular type of Digital Certificate that binds the ownership details of a web server (and website) to cryptographic keys. Managing SSL certification can be a complex exercise, but we’re here to help with this guide to your various options. Sit back, relax and let our experts install your new SSL for you.

Web Support

For the highest quality of service, our customized services include server and website maintenance, security scanning and remedy, hosting, application management, hotline support, mentoring on other areas that you need help. Backup, secure, run updates, or make minor and major edits.

Website Monitoring

We’ll monitor the traffic of your website for and get instant alerts when an incident happens. We’ll also make sure that your website is always at the peak of its performance. Monitor website uptime, optimize performance and monitor multiple steps from 165+ locations.

CMS & Plugin Updates

Our maintenance includes support for websites that use Content Management Systems such as Joomla, WordPress, Magento, Opencart, Prestashop and many others. These systems need updates from time to time to ensure they receive the latest security and feature updates.

E-mail Support

We assure a fast response rate of not more than 24 hours to resolve ad hoc customer questions, challenges and concerns relating to a product or service.

Phone Support

Onlinebiz Solutions offers another type of support If you prefer to offer a solid, reliable, faster and efficient level of customer service from our support team.

Site Performance and Audit Reports

We offer you a full diagnosis to optimize your web pages. Detect where things aren’t quite right. These include all site crawl reports.

What does it cost?

Pay As You Go

This option will suit clients who only need to update their website once in a while. We charge £40 per hour with no minimum time, meaning if it takes less than an hour, charges will be pro-rata.

Maintenance can cover website updates, graphic design, software updates, search engine optimisation, social media updates and more!

  • Perfect for occasional updates to your website
  • Estimates sent by email after maintenance is requested
  • If updates take less time than expected the price is reduced
  • Completion within 48 hours for most maintenance requests

Monthly Support & Maintenance

Our monthly support & maintenance packages are ideal for clients who need their website updated regularly.

Monthly packages start from £49 pm and depend on the website platform and what kind of support is needed.

  • Priority updates for monthly maintenance customers
  • Reduced hourly rate for the time included with your package
  • Website updates, graphics, search engine optimisation and more
  • WordPress software and Plug-in updates
  • Regular website and MySQL database backups
  • Google Analytics setup and reports
  • Full website review and SEO action plan
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